Is it possible to host a party or private event at The Lost Hollows?
Absolutely! Just email mgmt[at]thelosthollows.com or call 337-415-9159 for details.
Do you give group discounts?
Yes. Please email mgmt[at]thelosthollows.com with your name, contact information, date of visit and size of group.
What's the best way to avoid lines?
As we get closer to Halloween, the lines become longer. We suggest buying tickets in advance online at thelosthollows.ticketleap.com, or during operating hours in the Spirit Halloween parking lot for future dates. Our tickets are not dated, which means you can redeem them any night of the haunt season. You can always upgrade to a FAST PASS to skip shuttle and trail lines as well.
Is this year's haunt the same as last year's?
Of course not! Though some sections are similar, staff members work year-round to make sure the experience is bigger and better than the previous season.
Do you have a waiting area?
Yes, we have a few waiting areas specifically designed to accommodate long lines. After parking, you will be shuttled to the trail entrance by a member of our staff. Within The Lost Hollows, you will find food, entertainment and places to sit.
Do I have to wear closed-toe shoes?
Yes. Anyone wearing flip-flops or heels will be asked to come back when they're wearing the closed-toe shoes necessary for a trek through the woods. Though we have made every attempt to remove stumps and smooth out the terrain, there are still areas where you will be required to climb small slopes.
Are the actors on the trail allowed to touch customers?
We are a "no touch" attraction, which means our actors will not touch you if you do not touch them. Due to fog and dim lights, an actor might accidentally brush up against you; but they will not grab you or force contact.
Are there emergency exits?
There are emergency exits throughout the trail. In the event of an emergency, we have several floating actors and security to help escort anyone out.
Is the trail handicap accessible?
Unfortunately, the trails are not yet handicap accessible. We do, however, have high hopes for continued success that will allow us to grow our attraction to one that is accessible to everyone.
Is the attraction open if it rains?
One of the scariest things about our haunted attraction is that it's in the middle of the woods. This is also one of the most unpredictable things, since weather can shut down our entire operation. We won't close the trail just because rain is predicted; but once it starts pouring, we will have to close down the attraction until the rain stops. Rain checks are available for those who are on the premises but have not been able to go through the attraction.
How long does it take to go through the trail?
This is a difficult question to answer and changes each time we add to the trails. This year, Deadly Pines will take about 40 minutes for those who walk through at a steady pace. Others might run through in fear in just under 20 minutes. Our longest group to date took over an hour, because they were too scared to move. Please note that, though we can estimate trail times, we cannot estimate wait times. The closer we get to Halloween, the longer the lines become. Our longest wait time for Deadly Pines last year (from shuttle line to trail entrance) was four hours the Saturday before Halloween. You can often avoid these lines by arriving before sunset, by purchasing a FAST PASS, or by visiting the trails in early October.
Is there security on site?
The Lost Hollows has full-time security, as well as security cameras. We also have several Deputy Marshals on duty.
Do you sell food and beverages?
Yes. Both are available at the initial drop-off point and at the end of Deadly Pines.
Is photography or videography allowed?
Photography and videography are allowed in the waiting area, but not on the trails. If you're caught taking photos or recording video, your camera will be confiscated.
Can I enter the attraction when I'm drunk or stoned, hit the actors, or destroy the props?
As in all public venues, foul language, pushing, vulgar behavior, alcohol, drugs and/or weapons of any kind are cause for removal from the premises. In an effort to provide the most enjoyable experience possible, the creative team behind The Lost Hollows has visited haunted attractions and conventions throughout the United States; and extensive research has prepared the staff and security team for possible scenarios which might arise.
How can I volunteer for The Lost Hollows?
Visit our volunteer page for directions.
What if I have a question that isn't answered on your website?
Please email us at mgmt[at]thelosthollows.com with your questions, and we will respond as soon as possible.